Subject: Tech Support Candidate - Deepak Kumar
From: Deepak Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 10:30:47 -0400

| | Tech Support Test

Name | Deepak Kumar
E-mail | [email-masked]
Phone Number | (612) 7070704189
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Patna,Bihar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the web address.
2. close your webpage and reopen it.
3. Try with other browser.(exp: morzilla,etc.)
4. Clear the cookies.
5. Change your proxy settings.

What according to you is difference between Bluetooth and Wifi? | Bluetooth is used in short range for sharing information whereas wifi is used to provide web access or internet.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is just doing the job and meeting with customers and make them happy and satisfied whereas great customer service is loving his job and trying to meet the customer expectation and make them satisfied and loyal.

What according to you makes you a good candidate for customer service or technical support job? | I always wanted to get a job in customer service or technical support because in all my life I am fascinated with the technology and wanted to talk with people with different background.I want to use my technical knowledge in solving customer issues.I feel lucky and will enjoy to do customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |