Subject: Tech Support Candidate - Ayush Chaturvedi
From: Ayush Chaturvedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 10:30:43 -0400

| | Tech Support Test

Name | Ayush Chaturvedi
E-mail | [email-masked]
Phone Number | (+91) 8448317717
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Telligent Technology | Senior Consultant | 03/02/2020 | 37500
Previous Employer 1 | Convergys | Senior Technical Support Engineer | 31/10/2017 | 25500
Previous Employer 2 | Teleperformance | Technical Support Engineer | 30/06/2016 | 12500

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I will open a new tab and check to see if I can load another website like google.com or mozilla.org.
If I can open another site, skip down to the problem only happens with the few websites.
If I can't open another site, continue on to the next step.
Launch another browser, like Internet Explorer, and try to open the site we were having problems with.
If the site works in another browser, see The problem only happens in Firefox.
If the site doesn't work in another browser, check out The problem happens in all web browsers.

What according to you is difference between Bluetooth and Wifi? | Bluetooth requires bluetooth adapter on all the devices for connectivity and it is used for connectivity in short range whereas the wifi is used for connecting devices with range of 100m. The security of bluetooth is less compare to wifi.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is always giving the resolution while great customer service is when it will fix the root cause of the same. Good customer service will deal with current problem while great customer service will deal with cause and fix it permanently.
What according to you makes you a good candidate for customer service or technical support job? | To me, customer service means identifying the root of a customer’s problem and working to find a solution that surpasses their expectations using in-depth knowledge of the company’s service or product. Exceptional customer service is all about maintaining a positive and friendly attitude that makes a good first impression and leaves a lasting one.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |