Subject: Tech Support Candidate - Prashant Nain
From: Prashant Nain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 10:27:58 -0400

| | Tech Support Test

Name | Prashant Nain
E-mail | [email-masked]
Phone Number | (+91) 7830745436
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Rose international | Associate recruiter | 31 march 2020 | 18700
Previous Employer 2 | Motherson sumi system limited | GET | July 2019 | 12500

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and check to see if you can load another website like google.com
If you can't open another site, launch another browser and to open the site you are having problems with.
If the site works in another browser, the problem could be happen in particular browser
If the site doesn't work in another browser may be the connection was interrupted then check the net connection

What according to you is difference between Bluetooth and Wifi?

Bluetooth is for connecting short range devices for sharing information
Wifi is used for providing high-speed web access or internet

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

In good customer service,  you barely satisfied the customer.
In great customer service you satisfied the customer and keeping loyal to them

What according to you makes you a good candidate for customer service or technical support job? | I love talking to people from different backgrounds,  finding out about their lives and helping them find solutions and I have good communication skills, problem solving skills, I would be a good fit for this customer service position
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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