Subject: Tech Support Candidate - Rukhsana Ali
From: Rukhsana Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 10:27:18 -0400

| | Tech Support Test

Name | Rukhsana Ali
E-mail | [email-masked]
Phone Number | (91) 9990743723
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nice travel service | Receptionist | 20 march 2020 | 15k + incentives
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If i would get into this kind of situation ,first of all i will check my internet connection and will try to reload the page.
And if the issue still there then i would try via VPN also. Because sometimes many website doesnt work on normal browser but it works on VPN.

What according to you is difference between Bluetooth and Wifi? | Wifi is kind of interent that we get from other device and it has large range to catch the connection and Bluetooth is use to tranfer the data like files,images,music etc.and it has short range so it needs the connection nearby to it.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Well there is a huge difference between good and great customer service,
In good customer service we make the customer full satisfied with our information and skills but in great customer services we dont only satisfiy them we make them loyal to us.they become as happy as they always want to deal with us and they feel like they are dealing in the safe and trustworthy hands,
So loyality is just a word make its make a huge difference because of this we gain customers as they are not only loyal to us they also suggest some of their family and friend also.

What according to you makes you a good candidate for customer service or technical support job?

I feel the most important thing to give customer service is friendly nature and soft spoken .
As it helps to build more  customers and also makes them more satisfied and secondly we should have all the required knowledge so that we can fulfill the required information of the customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |