Subject: Tech Support Candidate - Sanjay kapoor
From: Sanjay kapoor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 10:25:02 -0400

| | Tech Support Test

Name | Sanjay kapoor
E-mail | [email-masked]
Phone Number | (+91) 9818941769
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gandhi nagar delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I'll check my internet connection whether its working or not. I'll check my browser if it was blocking this site because of too many ads. Going around.
What according to you is difference between Bluetooth and Wifi? | Bluetooth is feature used to connect two devices wirelessly to transfer data, files audio etc. And on the other hand wifi is a feature used to connect pc or phones to internet via wifi modem wirelessly.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is like calling to a customer care and waiting for your turn and wait for your query to solved in mean time. And great services is like just click on the option on the application for call back and the call will be received within a minute or two. They don't have to wait on calls for 10-20mins or selecting option on ivr . Just resolve your query in one click.
What according to you makes you a good candidate for customer service or technical support job? | I do have good communication skills. I won't get angry if customers ask too many questions or if they get too angry while discussing. I will never lie to customers for there questions if I don't know the solution I'll take help from my seniors. I'll try my best to make them loyal towards our company by giving best service as i can.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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