Subject: Tech Support Candidate - Namita Jha
From: Namita Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 10:24:35 -0400

| | Tech Support Test

Name | Namita Jha
E-mail | [email-masked]
Phone Number | (91) 8898853745
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | India first life insurance company LIMITED | Business development manager | Currently working | 21000
Previous Employer 1 | Tata aia life insurance company LIMITED | Relationship manager | September 2019 | 18000
Previous Employer 2 | NA | NA | NA | NA

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, let's figure out where the problem,  then problem only happens with certain websites ,try clearing firefox's, cookiesand cache is it blocked,this problem happen only on a secure website

What according to you is difference between Bluetooth and Wifi?

Bluetooth is actually accustomed connect short range devices for sharing information

Wifi is used for providing high speed web access or internet

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is providing the best choice for them

Great customer service is satisfying the customer as per there requirement

What according to you makes you a good candidate for customer service or technical support job? | Patience, attentiveness, ability to communicate clearly and properly, ability to deal with customer, positivity, self motivation
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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