Subject: Tech Support Candidate - Vivek Mishra
From: Vivek Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 10:21:37 -0400

| | Tech Support Test

Name | Vivek Mishra
E-mail | [email-masked]
Phone Number | (0) 8595516650
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | NEAR NOIDA  SECTOR 15 METRO STATION

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CSS CORP Pvt.Ltd | Engineer | 30 APRIL | 21K
Previous Employer 1 | OMKAR COMMUNICATION Pvt.Ltd | Engineer | 3 OCT | 22K
Previous Employer 2 | SATCOM NANO TECHNOLOGY | ENGINEER | 8 SEPT | 12.5K

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Check the web address (URL) in the address bar to make sure you're going to the right webpage.

2.If you are, try to open the same webpage on another computer connected to the same network.

3.If you can't see the webpage on any computer, check if you're connected to the Internet. If you are, the webpage might be down.

What according to you is difference between Bluetooth and Wifi? | The main difference is that Bluetooth is primarily used to connect devices without using cables, while Wi-Fi provides high-speed access to the internet. Bluetooth is a wireless technology standard that is used to exchange data over short distances (less than 30 feet), usually between personal mobile devices

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Search Results
Featured snippet from the web
Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal.

What according to you makes you a good candidate for customer service or technical support job? | A great candidate will not speak ill about the customer, but will show how they empathized and did their best to come to a resolution that worked for them -- and they'll spell out the problem-solving strategies they used along the way
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |