Subject: Tech Support Candidate - Manisha Gupta
From: Manisha Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 10:21:21 -0400

| | Tech Support Test

Name | Manisha Gupta
E-mail | [email-masked]
Phone Number | (+91) 7667901366
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dhanbad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fresher | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If I try to open a website (www.ndtv.com) and I got an error while opening
Then I would like to do sveral steps :

First I refresh that page in which I wants to open the website
If doesn't work, then I will try on another device or desktop
If this also not work, then the website (www.ndtv.com)  is close due to several  reasons
So I use to refresh that page again and again at different hours to work on it.

What according to you is difference between Bluetooth and Wifi?

According to me,
There is a difference between Bluetooth and WiFi :
Bluetooth works for sharing files, docs, pictures, videos etc
While WiFi share the internet only

Bluetooth  works without internet
While WiFi works only for internet

Bluetooth sharing is only for one device at a particular time,
While WiFi shares with upto 10 devices at a particular time.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The difference is :
A good customer service provides the services to customers

But Great Customer Services   provides the customers a very well and a satisfactory services to meet the company's Goal

What according to you makes you a good candidate for customer service or technical support job?

A descipline and good communcation skill
to give a service to the customers for his satisfaction and to fullfill his needs.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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