Subject: Tech Support Candidate - Suraj Kumar
From: Suraj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 10:18:45 -0400

| | Tech Support Test

Name | Suraj Kumar
E-mail | [email-masked]
Phone Number | (91) 8800768699
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Gujarat infotech limited | MIS EXECUTIVE/OPERATIONS and project supervisor | Currently working | 15100
Previous Employer 1 | Chrome data analyst and media | MIS Executive and data collection | 1.5 year | 12000
Previous Employer 2 | Competent software pvt ltd | Data entry operator | 5 month | 9000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly i am check my internet, which has working properly or not, if it's working properly so i will check and refresh my browser then i will check my popups, this site is not block in my system now if all working so i will restart my system and definitely they are working.

What according to you is difference between Bluetooth and Wifi?

1 point
Bluetooth is a calling device and wifi is internet device both are opposite, we can talk with bluetooth and we can't talk with wifi, wifi stand for Wireless Fidelity,  we can connect our internet with help of wifi and we can easily carry bluetooth anywhere and easily.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good and great customers have no different according to me bocz both has a company assets,  some customers has so politely and they satisfy easily and some customers has more talkative thay also satisfy but use more than time to others customers but now a day's both are good and great assets for company good customers use more time and great customers easily satisfy Only Different between good and great customers

What according to you makes you a good candidate for customer service or technical support job?

i have a knowledge and experience in different departments i can manage easily, bocz i work with different Clients and i easily know,  how can they satisfy i can collect data from customers from my last to last company and i have soft skills to manage all the customers
And also i have knowledge data base and MIS if you give me a opportunity in data and services so i will give you more than results.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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