Subject: Tech Support Candidate - Devesh Gaur
From: Devesh Gaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 10:15:28 -0400

| | Tech Support Test

Name | Devesh Gaur
E-mail | [email-masked]
Phone Number | (+91) 8707413610
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer pvt ltd | CSE | WORKING | 29600
Previous Employer 1 | FOSROC INTL PVT LTD | SALES ENGINEER | JULY 2017 | 27000
Previous Employer 2 | NA | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

-Reconnect with internet
-Clear cache/browsing history
-Reboot the device

What according to you is difference between Bluetooth and Wifi?

Bluetooth helps to transfer the data or a file and multiple files from one platform to another.

Whereas,  Wifi helps to get access over the internet.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The only difference according to me is that in good customer service the customers are given the satisfactory services whereas in great customer service we do try to make goodwill by keeping the customer in faith that there are in secure hands as if anything goes wrong we are ready to handle it.

What according to you makes you a good candidate for customer service or technical support job?

-My cool and jolly nature.
-It is very helpful to work in a healthy environment and in a good mood and to maintain you need to keep your working environment better.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |