Subject: Tech Support Candidate - Charu Gupta
From: Charu Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 10:14:14 -0400

| | Tech Support Test

Name | Charu Gupta
E-mail | [email-masked]
Phone Number | (91) 8076963039
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jahangir puri

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | no | | |
Previous Employer 1 | No | | |
Previous Employer 2 | No | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First open any of browsing site (crome,fire fox, internet explorer).
Search the desired URL like (www.ndtv.com).
Expected result: URL should be open and the site is visible.
Actual result: the website crash and the URL shows error
For the troubleshooting:
1) first step should be to check for the internet connectivity
2) the URL have to be correct to connect you to the desired website.
3)read the error and try to understand the error type may be the website is temporarily out of service.

What according to you is difference between Bluetooth and Wifi? | The main difference is that Bluetooth is primarily used to connect devices without using cables, while Wi-Fi provides high-speed access to the internet. Bluetooth is a wireless technology standard that is used to exchange data over short distances (less than 30 feet), usually between personal mobile devices
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal!
What according to you makes you a good candidate for customer service or technical support job? | To me, customer service means identifying the root of a customer’s problem and working to find a solution that surpasses their expectations using in-depth knowledge of the company’s service or product. Exceptional customer service is all about maintaining a positive and friendly attitude that makes a good first impression and leaves a lasting one
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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