Subject: Tech Support Candidate - Neelam Mishra
From: Neelam Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 10:11:35 -0400

| | Tech Support Test

Name | Neelam Mishra
E-mail | [email-masked]
Phone Number | (91) 8317012577
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 22

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Sector 63 | | 9200
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, i will check the internet  connection. Then refresh that page and try visiting the website again.
What according to you is difference between Bluetooth and Wifi? | Wifi is used for providing highspeed internet whereas bluetooth covers the short range for sharing information.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is that when the response is delivered within hour.
Great customer service is that when responses is delivered quickly.

What according to you makes you a good candidate for customer service or technical support job? | According to me, i am a good candidate for this job because i have technical knowledge and facilate for solving the computer related problems.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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