Subject: Tech Support Candidate - Mohammad Shoaib Ahmad
From: Mohammad Shoaib Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 10:09:03 -0400

| | Tech Support Test

Name | Mohammad Shoaib Ahmad
E-mail | [email-masked]
Phone Number | (110091) 9926072935
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wisdom Academy | Administrative officer | 31 March 2020 | 24000
Previous Employer 1 | Sanskar Dham | Administrative officer | 31 March 2018 | 20500
Previous Employer 2 | NTPHHS | Administrative officer | 31 March 2017 | 19000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. FirstlyI will check internet connection.
2. Secondly I will check check firewall settings.
3. I will check antivirus settings because sometimes antivirus software does not allow some website for security reasons.

What according to you is difference between Bluetooth and Wifi?

Bluetooth is short range wirless network and WiFi is long range wireless network.
Speed different- bluetooth transmission speed is slower than WiFi

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Customer satisfaction is the goal of great customer service but in good customer service is for our satisfaction.
In a Great customer service a candidate is work for customers and in good customer service the candidate work him/her.

What according to you makes you a good candidate for customer service or technical support job? | Honest, Hard work, Communication, Liberal, dedication for customers queries etc
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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