Subject: Tech Support Candidate - Abdul Basit Khan
From: Abdul Basit Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 10:04:10 -0400

| | Tech Support Test

Name | Abdul Basit Khan
E-mail | [email-masked]
Phone Number | (+91) 7007415040
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mayur VIHAR Extension

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the network icon (or wireless connection settings) to see if you have Internet access. ...
Check for changes to proxy settings.
Check the network cables if your computer is wired to the router.
Reset your router.
Check your firewall or security software.

What according to you is difference between Bluetooth and Wifi?

The main difference between Bluetooth and Wifi is the purpose behind its designing.
Bluetooth is essentially used to connect short-range devices for sharing data while Wifi provides high-speed internet access.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | For me, that mindset is the difference between good customer service and GREAT customer service. Good customer service results in appreciative customers. Great customer service results in appreciative and impressed customers.
What according to you makes you a good candidate for customer service or technical support job? | Impressive ability to deal with people
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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