Subject: Tech Support Candidate - Rahul Sharma
From: Rahul Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 10:03:15 -0400

| | Tech Support Test

Name | Rahul Sharma
E-mail | [email-masked]
Phone Number | (+91) 8218624335
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Shahdra, Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Carva Digital Innovation Pvt. Ltd. | Customer executive | April 2020 | 18K
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart or reboot the device. If you are still having the same problem again. this is all that's needed to fix issues you may have.
2. Make sure the Internet connections work. Go to google and try to search anything on google If Searching doesn’t work then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.
3.  Check if the Website is Down for Everybody or Just Me. Open your preferred browser, and visita website checker page, such as "Down for Everyone or Just Me".
On the site, type in the website address you're having problems reaching, then then push Enter or Return. Look at the result from the site, to determine if the site is down.

What according to you is difference between Bluetooth and Wifi? | Both Bluetooth and Wi-Fi are used for providing wireless communication through radio signals. The most difference between Bluetooth and Wifi is that, Bluetooth is actually accustomed connect short-range devices for sharing information whereas Wifi is used for providing high-speed web access or internet.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Difference between “good” customer service and “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal. I think this is the main difference.
What according to you makes you a good candidate for customer service or technical support job? | Providing excellent customer service or technical support to the customer.  Providing timely, attentive, upbeat service to a customer
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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