Subject: Tech Support Candidate - Achal Mathur
From: Achal Mathur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 10:00:06 -0400

| | Tech Support Test

Name | Achal Mathur
E-mail | [email-masked]
Phone Number | (+91) 9521891992
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ajmer

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Mitsui OSK Lines | Trainee Marine Engineer | 2018 | 58000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will first check if there is any virus or malware present in the which is hindering in the process of opening the website. Also I will access the Safe mode with networking option for Windows and try opening the website in some other web browser.
What according to you is difference between Bluetooth and Wifi? | Bluetooth provides wireless communication through radio signals for short range devices whereas Wifi is used to provide high speed internet.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service provides services to the customer attending to the needs of the customer within the company guidelines whereas great customer service gives on the spot troubleshooting caring for the needs and well spoken within the company guidelines.
What according to you makes you a good candidate for customer service or technical support job? | I am well spoken and can attend to need of the customers better by finding the solutions to the best of my capabilities. Also I am honest with what i do and I'm good at man to man handling.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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