Subject: Tech Support Candidate - Arunesh Singh
From: Arunesh Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 10:00:28 -0400

| | Tech Support Test

Name | Arunesh Singh
E-mail | [email-masked]
Phone Number | (91) 9953112590
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 12, Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Karvy Digikonnect | Sr. Executive | 05/07/2020 | 33000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Primarily, i will check if the internet connection is available. Secondly, whether the website URL is correctly entered on the address bar. If this still doesn't work, i will try to open the website in a different browser.
What according to you is difference between Bluetooth and Wifi? | Firstly, WiFi works as a broadband wherein connection is wired from the source. Whereas in Bluetooth no wired connection is required. Secondly, a WiFi can connect many devices simultaneously. On the other hand Bluetooth can connect only one device at a time. Thirdly, WiFi has a long range of connection but Bluetooth has a very limited range of connection.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service implies just the resolution of customer query. On the other hand great customer service means not only the resolution of problem but also making customer happy, which develops a trust among customer towards the company which ultimately lead to growth and development of the organization. Great customer service also means resolving the issue within the given time frame. A customer service will be great if the representative assist even the irate customer with smile because irate customers are always right.
What according to you makes you a good candidate for customer service or technical support job? | I have been working as a customer care executive for the last 5 years and i have established a sense of trust with my customers by resolving there issue timely, dealing finely with irate customers, working multi-tasking in an organised way. Due to this i have developed the skill of customer service from the core.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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