Subject: Tech Support Candidate - Khyati Arora
From: Khyati Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:59:39 -0400

| | Tech Support Test

Name | Khyati Arora
E-mail | [email-masked]
Phone Number | (136118) 7082437798
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kurukshetra..ready to relocate

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Technical Associate | Currently working | 20,000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly check which type of error it is, if it is like webpage not loaded, then internet connection needs to be checked...problem in connection needs to be corrected by troubleshooting... If it is showing page not found... Then website spelling needs to be Reckeched...And both thing are correct and page is not loading then check for cookies... Click on allow cookies to open the web page
What according to you is difference between Bluetooth and Wifi? | Bluetooth is actually accustomed to connect short range devices for sharing information and wifi is used for providing high speed web access or Internet.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service means making the customer satisfied with what he is expecting and great customer service is making the customer delight with giving more than his expectations
What according to you makes you a good candidate for customer service or technical support job? | Having 2 years of experience in customer service and technical support role and handled the US clients quite efficiently. Many times got appreciation from the customer end regarding the services..punctual to time and finishing jobs before mentioned SLA giving me an edge to choose me over other candidates..
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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