Subject: Tech Support Candidate - Abhishek kumar Dubey
From: Abhishek kumar Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:58:40 -0400

| | Tech Support Test

Name | Abhishek kumar Dubey
E-mail | [email-masked]
Phone Number | (+91) 9113182465
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Jodhpur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IMSI Staffing | Desktop support engineer | Notice period | 16800
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check the url that might be url is not correct. Then I will see what is the error some times most of the error occur due to firewall and proxy might be proxy is blocking the site.
What according to you is difference between Bluetooth and Wifi? | Bluetooth is used in short distance and wifi is used for long distance. Data transfer rate is faster in Wi-Fi in comparison of bluetooth.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Talk politely to the user.
Give satisfaction to the end user.
Listen about the issue with concentration.
Give proper solution to the user.
If issue can not be resolve with me will transfer to higher authority timely.

What according to you makes you a good candidate for customer service or technical support job?

Technically trend on operating system and networking devices.
Ability to learn the things fast.
Polite way of talking.
Never leave the work in between.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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