Subject: Tech Support Candidate - Vishesh Jaiswal
From: Vishesh Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:58:16 -0400

| | Tech Support Test

Name | Vishesh Jaiswal
E-mail | [email-masked]
Phone Number | (91) 7999388597
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | East Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra Ltd | Network Support | 9 th june2020 | 22600
Previous Employer 1 | Electronic Corporation of India ltd | Junior technical officer | 30/05/2019 | 19200
Previous Employer 2 | Giesecke and devrient Pvt Ltd india | Tech support Engineer | 28 Feb 19 | 15000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There might be serveal reason like slow browsing speed due to which site which we were trying to access will not responding
Some of the basis steps we can take it out as like
Go to network adapter settings
Then check all IPV4 Connectivity
Change DNS to 8.8.8.8 as primary and 8.8.4.4 as secondary
Use command in command promt Netsh int ip reset.log
Use next command as Netsh interface TCP set global disable enter
Update driver Adapter
Open start then search for device manager , click on the top to open the app ,expand network adaptor,Right click on the adaptor select Update driver option again click on automatic update software

What according to you is difference between Bluetooth and Wifi?

Bluetooth range is 5-100ft whereas wifi range is 100-300 ft for indoors and outdoors
Latency of bluetooth is 200 ms whereas for wifi it's 150ms

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal!
What according to you makes you a good candidate for customer service or technical support job? | Good customer service means having a thorough knowledge of your inventory, experience with your products, and being able to help customers make the best choices for them.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |