Subject: Tech Support Candidate - Anjali Thakur
From: Anjali Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:58:01 -0400

| | Tech Support Test

Name | Anjali Thakur
E-mail | [email-masked]
Phone Number | (011) 9560762335
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bank Colony Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Hinduja global solutions | Coustomer service executive | 5th march 2020 | 21000
Previous Employer 2 | Na | Na | Na | Na

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.  I will recheck whether I have put correct credentials or not

2. I will check internet connectivity

3.  I will check that i have not blocked the site from settings

Every error is a defination itself that what is the exact problem its just need to be understood

What according to you is difference between Bluetooth and Wifi?

Both bluetooth and Wifi is used for providing wireless communication through radio signals

1. Bluetooth requires adapter on every device where Wifi is a wireless router for connectivity

2 Bluetooth consumes low power and Wifi needs High Power

3. Bluetooth is less flexible where Wifi supports large number of user

4. Bluetooth requires low bandwidth where Wifi needs more

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good coustomer service keeps its coustomer satisfied through their services

A great coustomer service not only satisfied their coustomer but it keeps coustomer loyal towards the company

A good coustomer service is giving resolution to the coustomer

A great coustomer service is going extra mile for coustomer

As a great coustomer can be a brand ambassador for a company

What according to you makes you a good candidate for customer service or technical support job? | In my 2 year of job with hinduja i know how to go bit of extra mile for a coustomer as a happy  coustomer is ROI for company also i know how yo handle situation with coustomer properly
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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