Subject: Tech Support Candidate - Manoj Kumar
From: Manoj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:57:30 -0400

| | Tech Support Test

Name | Manoj Kumar
E-mail | [email-masked]
Phone Number | (0120) 9319247563
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Sec-22

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Perfect internet, sec3 noida | Technician | Feb | 18000/
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Error is a client side problem that can be caused by incorrect firewall, system or browser settings, but also by malware or a faulty internet  connection.
What according to you is difference between Bluetooth and Wifi? | Both Bluetooth and Wi-Fi are used for providing wireless communication through radio signals. The most distinction between Bluetooth and Wifi is that, Bluetooth is actually accustomed connect short-range devices for sharing information whereas Wifi is used for providing high-speed web access or internet.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them

What according to you makes you a good candidate for customer service or technical support job?

Persuasive Speaking Skills. Think of the most persuasive speaker in your organization. ...
Empathy. ...
1. Adaptability. ...
2. Ability to Use Positive Language. ...
3. Clear Communication Skills. ...
4. Self-Control. ...
5. Taking Responsibility. ...
6. Patience.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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