Subject: Tech Support Candidate - kamal goyal
From: kamal goyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:56:37 -0400

| | Tech Support Test

Name | kamal goyal
E-mail | [email-masked]
Phone Number | (91) 7983442594
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | saharanpur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If the website is not working or showing any error then we will try after some time and refresh the website if then also it is not working I started troubleshoot the problem option in the computer and daignose the problem which is showing while opening a website.
What according to you is difference between Bluetooth and Wifi? | Bluetooth is a wireless technology standard that is used to exchange data over short distances less than 30 feet, usually between personal mobile devices. This means that a Bluetooth-enabled device such as a smartphone is able to communicate with other Bluetooth devices, such as a wireless headset or printer whereas wifi is used to connect other headset or computer to use the internet from the device which gives WiFi.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Customer is an important part for any business to grow without a customer base one cannot do his/her business so every customer is a great customer but according to my opinion good customer are those who are purchasing a product by questioning about the product for long time whereas great customer are those who buyes product in one go means they don't argue about the product for so long.
What according to you makes you a good candidate for customer service or technical support job? | According to me one can do his job nicely when he satisfy his prospect by resolving the problem of the customer. If the customer is satisfied with our resolution then the candidate according to me for customer service or technical support job is good
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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