Subject: Tech Support Candidate - Mansi Shukla
From: Mansi Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:56:38 -0400

| | Tech Support Test

Name | Mansi Shukla
E-mail | [email-masked]
Phone Number | (91) 7974385532
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Seoni

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, I'll resfresh the connection and check the internet connection if it ok of not. Then I'll go to the offline help and support section of NDTV then I'll check the configuration steps explained in the mostly asked queries section.
What according to you is difference between Bluetooth and Wifi? | Bluetooth is the sharing technology which we can connect electronic devices to share our media and it covers a small range ,whereas Wifi provides Internet facility to connected electronic devices.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service in which your customer is satisfied somehow from your service but in great they are satisfied and have a relief that you are loyal to them.
What according to you makes you a good candidate for customer service or technical support job? | For this, building good relationships with your customers. Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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