Subject: Tech Support Candidate - Saurabh Pant
From: Saurabh Pant <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:54:04 -0400

| | Tech Support Test

Name | Saurabh Pant
E-mail | [email-masked]
Phone Number | (91) 8707635346
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Dwarka secror 14 , new delhi, 110078

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Incedo technology solutions | Technical support associate | 27 May 2020 | 30,000
Previous Employer 2 | Teleperformance Gurgaon | Technical support associate | 14 Nov 2019 | 25,000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

In order to troubleshoot the issue. We can perform few steps:

1) If it's on a browser and getting error like "error" or "site cannot be reached" then we can try changing the internet browser like: Mozila Firefox or Google Chrome.

2) In Google Chrome must try in Google Incognito Window because most of the times it works in Incognito Window.

3) Also try clear the cache and cookies from the browser and then try to search

What according to you is difference between Bluetooth and Wifi?

1) Bluetooth and Wi-Fi are used for providing wireless communication through radio signals.

2) The main difference  between Bluetooth and Wifi is that, Bluetooth connects short-range devices for sharing information whereas Wifi is used for providing high-speed web access or internet.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Difference between good and great customer service are as follows:

1) Good customer service can be defined as keeping our customer happy and satisfied with our services.

2) Whereas the great service can be where we not only make our customer happy and satisfied but have to be loyal to them and try to resolve the issue as FCR ( First call resolution)

3) We should make our customer feel that we are the one taking the ownership of the issue and will reslove or provide them the best solution by the end of the call

4) It does not only mean that we are ending up the call by providing the solution but only by making the good relation with our customer so that he/ she will become part of our organisation family

What according to you makes you a good candidate for customer service or technical support job?

1) I am self motivated and always try to give my best in the tough situation as well

2) I like to deal with the tough technical issues so that I will learn how to solve those issues in less time with efficient way when I will get the same issue over the next call.

3) I have experience in handling irate customers as well and how to end up the call with good talks with those irate customers so that it will not effect our services and we will not loose our customers as well.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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