Subject: Tech Support Candidate - Gaurav Sharma
From: Gaurav Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:53:34 -0400

| | Tech Support Test

Name | Gaurav Sharma
E-mail | [email-masked]
Phone Number | (+91) 9812346021
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformace | Cce | January | 12000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Script error messages are displayed by Internet Explorer when there is a problem with the JavaScript or VBScript code on the website you are viewing. Occasionally a script error can be caused by an error in downloading a webpage, but more often it is an error in the webpage itself.

What according to you is difference between Bluetooth and Wifi?

Bandwidth requirement is low in Bluetooth whereas it is high in case of Wifi.
For connection establishment, through Bluetooth, a device would require Bluetooth adapter. On the other hand, for using...
Bluetooth is simple to use and switching between devices is easier while Wifi technology is kind of complicated and...
The radio signal range provided by Bluetooth is 10 meters while it is 100 meters in case of Wifi.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The companies that are generally acknowledged to be providers of “great”, rather than merely “good”, customer service are those that typically go the “extra mile” in the way they treat their customers
What according to you makes you a good candidate for customer service or technical support job? | The job description might specify a set of responsibilities, such as 'Installs, tests, and maintains PC and network hardware and software systems,' but the qualities required for excelling as a support tech go way beyond the ability to perform particular tasks.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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