Subject: Tech Support Candidate - Surbhi Agrawal
From: Surbhi Agrawal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:53:03 -0400

| | Tech Support Test

Name | Surbhi Agrawal
E-mail | [email-masked]
Phone Number | (91) 9630898738
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capgemini | Associate consultant | 10th July | 39000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Click on Tools located at the top of the browser.
Under Internet Options, click on Advanced.
Find where it says 'Disable Script bugging' and be sure to check the box.
Click Apply.
Click OK.
Close your Internet Explorer browser.
Restart your computer to allow changes to take effect.

What according to you is difference between Bluetooth and Wifi? | The most difference  between Bluetooth and Wifi is that, Bluetooth is actually accustomed connect short-range devices for sharing information whereas Wifi is used for providing high-speed web access or internet
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal
What according to you makes you a good candidate for customer service or technical support job? | According to me, always be attentative and ready for problem solving skills
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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