Subject: Tech Support Candidate - Sannidhya Banerjee
From: Sannidhya Banerjee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:52:22 -0400

| | Tech Support Test

Name | Sannidhya Banerjee
E-mail | [email-masked]
Phone Number | (+91) 9958095477
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida SEC 62

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Frankfinn | Education councilor | 27th may | 20,000
Previous Employer 1 | Tech Mahindra | Sales | 24/12/2016 | 16,000
Previous Employer 2 | Na | Na | Na | Na

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First will check internet connection, second step fixed high-speed internet connection,theard step clear all browser history, then refresh my PC then open that website.
What according to you is difference between Bluetooth and Wifi? | Bluetooth are using for another device to other device connect ,and share file,songs,photo.wifi are using another device to other device share netconnection.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good and great customer service are, first of all listen coustomer problem ,as soon as possible to resolve that ok problem,  excatly find out coustomer problem and resolve that.
What according to you makes you a good candidate for customer service or technical support job? | Because I am a experienced person , I know how to handle coustomer. First of all listen coustomer problem. As soon as possible to solved that problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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