Subject: Tech Support Candidate - Arvind Kumar
From: Arvind Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:51:45 -0400

| | Tech Support Test

Name | Arvind Kumar
E-mail | [email-masked]
Phone Number | (+91) 9798472020
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Pune

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Technologies | Project Engineer | 20 Aug | 30
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

*Check the proxy settings in user's browser
*Check with multiple browser
*Check if internet connection is there
*Check if the url is pinging in cme

What according to you is difference between Bluetooth and Wifi?

Bluetooth have a very less range compared to Wifi

Wifi enables you to connect to internet while bluetooth enables you to send data to other device

Multiple device can be connected for wifi but only two device connect at a time for data transfer.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Resolving an issue with given set of information is quite good but dealing with user as it is your request is a great customer service
What according to you makes you a good candidate for customer service or technical support job? | Excellent communication skills and should be  technically sound
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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