Subject: Tech Support Candidate - Bakar Zahir
From: Bakar Zahir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:51:43 -0400

| | Tech Support Test

Name | Bakar Zahir
E-mail | [email-masked]
Phone Number | (110025) 8130075971
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jamia Nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix Daksh Services | Technical Support Representative | NA | 18,000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Switch the browser first - to any other browser - to check if the issue is browser specific.
If the issue is browser specific, will troubleshoot on the same browser :
Clear browser cache and history.
Restart browser.
Also check for any updates on the browser.
If it further doesn't work, reboot the computer.

What according to you is difference between Bluetooth and Wifi?

The main difference between Bluetooth and Wifi is the purpose behind its designing. Bluetooth is essentially used to connect short-range devices for sharing data while Wifi provides high-speed internet access.
Limited number of devices have provision to connect with other devices in Bluetooth. On the other hand, Wifi provides access to more number of users.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer is the one who interacts in a good manner. They would respond to you in a timely and respective manner. Whereas, a great customer is someone who would appreciate everything you do for them. Their every word would brighten your day. Most importantly, they would leave remarkable feedback for thr work you have done.
What according to you makes you a good candidate for customer service or technical support job? | I do have an experience of almost 2 years as a Technical Support Representative in Amazon Prime Video US - digital & device services. Moreover, I have a technical background of BSc. IT. I believe that should do it.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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