Subject: Tech Support Candidate - Apoorva Kalra
From: Apoorva Kalra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:50:59 -0400

| | Tech Support Test

Name | Apoorva Kalra
E-mail | [email-masked]
Phone Number | (+91) 9658469000
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sec 62

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the web address (URL) in the location bar to ensure you're setting off to the correct site page.

On the off chance that you are, attempt to open a similar site page on another PC associated with a similar system.

In the event that you can't see the page on any PC, check in case you're associated with the Internet. In the event that you are, the website page may be down.

What according to you is difference between Bluetooth and Wifi? | Both are used for wireless communication but the difference is bluetooth is used for connecting short range devices to transfer data but wifi is used for providing high-speed web access
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me, good customer service when you just answer the customer what they have asked but the great customer service when you cheer your customer, according to their needs and fulfil their needs with good communication and maximise their profit.
What according to you makes you a good candidate for customer service or technical support job? | I was internee in real estate company and with the help of that internship I have enhanced my communication skills , how to deal with customers, cold calling and how to better convince your customer to listen you.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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