Subject: Tech Support Candidate - Jitendra kumar Tamrakar
From: Jitendra kumar Tamrakar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:50:54 -0400

| | Tech Support Test

Name | Jitendra kumar Tamrakar
E-mail | jit. [email-masked]
Phone Number | (+91) 8871307097
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Indore

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ads foundation | Solar trainer | Still | 27k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I start the google chrome or any other browser then I will type on URL(uniform resource locator) www.ndtv.com.
After that if open website properly then there is no error.
Otherwise we can face another troubleshoot  problem then we have an option for troubleshoot fir shortout the error.

What according to you is difference between Bluetooth and Wifi?

There is the many differences are on bluetooth and wifi but they most important different is that wifi speed of data transfer is too faster as compare to bluetooth.
Wifi speed is also more facilitated in data connection.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The difference between good and great customer service is that
Good customer care executive is solve only problem but great executive is not only solve the problem but also satisfied the customer.
Great executive's main target is resolve not only the customer's problem but also solve there boss problem.
Great executive had provided always take a risk to try solve problems.
Great executive is always support there customer till not solve there issues

What according to you makes you a good candidate for customer service or technical support job?

Technical support is the most important part of great service provider like any candidate whatever he had

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |