Subject: Tech Support Candidate - Afzal Kamal
From: Afzal Kamal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:50:51 -0400

| | Tech Support Test

Name | Afzal Kamal
E-mail | [email-masked]
Phone Number | (+91) 9555387286
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Shaheen Bagh, Okhla, New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Provana India | Process Analyst | 15 April | 13700
Previous Employer 2 | Suntec web services | Prpcess Associate | 17 February | 11000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check that you are connected to the internet
If you are connected to the internet, check that your internet is working properly and make sure that web page address on the address bar is right.

What according to you is difference between Bluetooth and Wifi? | Bluetooth is used to connect devices without using cable and wifi is used to access high speed internet.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service means you make the customer satisfied
If your customer is satisfied and loyal too it is called Great customer service.

What according to you makes you a good candidate for customer service or technical support job? | A customer service representative should kniw how to talk with the customer and provide them whatever they need. A representative is the one who can turn the unhappy customer into a delighted customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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