Subject: Tech Support Candidate - Akshay Arora
From: Akshay Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:50:50 -0400

| | Tech Support Test

Name | Akshay Arora
E-mail | [email-masked]
Phone Number | (965) 4008117
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | NEW DELHI

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. If my internet connectivity is available or not. If not, I'll set up the internet.

2. After that I'll try to refresh the page.

3. I'll check the type error and Google the meaning of error. That way I can check if the other web pages are accessible or not.

4. Check my proxy settings and correct it.

5. Try to open the webpage using a VPN.

What according to you is difference between Bluetooth and Wifi? | According to me both Bluetooth and Wi-Fi are used for providing wireless communication through radio signals. The most distinction between Bluetooth and Wifi is that, Bluetooth is actually accustomed connect short-range devices for sharing information whereas Wifi is used for providing high-speed web access or internet.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Providing 'great customer service' is every executive's first duty. ie to be honest, helpful and peaceful to the customer during his service. If the customer was satisfied, it was a good service. If the customer is satisfied and stays loyal to the company his experience, it was a great service.
What according to you makes you a good candidate for customer service or technical support job? | I am instilled with work ethics , ability to go above and beyond when necessary, humble style. I'm a people person.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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