Subject: Tech Support Candidate - Santosh Shrestha
From: Santosh Shrestha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:50:19 -0400

| | Tech Support Test

Name | Santosh Shrestha
E-mail | [email-masked]
Phone Number | (01) 9740575254
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Munirka

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Prathigna. com | BDM | 7th March 2020 | 35k
Previous Employer 1 | Irexx technologies | Sales/ customer service trainer | November 2018 | 30k
Previous Employer 2 | Iyogi technical services | Sr. Executive | March 2016 | 30k

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the internet connectivity.
2.Try to open using other web browser. If it still doesn't open then.
Follow these steps and then reload the website (www.ndtv.com)
a. Click the library button on the toolbar.
b. Click history and select clear history.
c. Drop down anand select everything.
d. Below the drop down menu, select cookies and cache.
e. Clcik clear now.

What according to you is difference between Bluetooth and Wifi?

Wifi provides high speed access to the internet whereas
Bluetooth is primarily used to connect devices without using cables.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer services - we just try to resolve the customer's primary problem and make customer satisfied,
Whereas a great customer services is where we satisfy the customer and too be loyal to them and keep them happy and if required go beyond to help them and keep them happy, as we have remember that we customer service are always the face of a company and first point of contact for the customers.

What according to you makes you a good candidate for customer service or technical support job?

1. handling the customer with ease.
2. Having patience
3. Who can understand the situation of the customer that he /sh is going through.
4. Must have good command on English
5. Should be polite.
6. Who has a good knowledge about the process, so he) she can resolve the customers problem with ease and in no time.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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