Subject: Tech Support Candidate - Vivek Gupta
From: Vivek Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:49:53 -0400

| | Tech Support Test

Name | Vivek Gupta
E-mail | [email-masked]
Phone Number | (91) 9650052064
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nstpl | IT Manager | | 40000
Previous Employer 1 | TGE | IT Administrator | |
Previous Employer 2 | Wipro | L1Support | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-First we need to Check the proper network connectivity.
2-Check the web page properly.
3-Delete the cookies.
4-Change your proxy settings.
5- make sure any firewall restrction.

What according to you is difference between Bluetooth and Wifi?

The main difference is that Bluetooth is primarily used to connect devices without using cables, while Wi-Fi provides high-speed access to the internet.
Bluetooth is a wireless technology standard that is used to exchange data over short distances .usually between personal mobile devices

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal!
What according to you makes you a good candidate for customer service or technical support job? | Quickly technical problem solving skills impressed their coustomer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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