Subject: Tech Support Candidate - Akansha Agarwal
From: Akansha Agarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:48:28 -0400

| | Tech Support Test

Name | Akansha Agarwal
E-mail | [email-masked]
Phone Number | (91) 7905282326
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Allahabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ishir | Customer care executive | June | 18000
Previous Employer 1 | Pinelabs | Customer care executive | December | 2018
Previous Employer 2 | Na | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I'll get an error while opening a website, firstly I would close the tab and reopen again. If that doesn't work then I'll restart my system. Lastly, I'll try to resolve the issue that occurred to open the website.
What according to you is difference between Bluetooth and Wifi? | WiFi is a wireless technology that uses for high speed internet connections. WiFi signals are limited. We can connect it in our phones and television for internet usage. Whereas Bluetooth enabled on our phones for transferring date to another phones.bluetooth range is very limited than WiFi.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | When we are providing the resolution to a customer that means a good customer service. If we are assuming ourselves in the place of customer that means great service.
What according to you makes you a good candidate for customer service or technical support job? | I always try to make customer happy by speaking politely. I always try to resolve their queries. Ultimately customer is our god.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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