Subject: Tech Support Candidate - Paramdeep Singh
From: Paramdeep Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:47:14 -0400

| | Tech Support Test

Name | Paramdeep Singh
E-mail | [email-masked]
Phone Number | (+91) 8744823399
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | East delhi (Jhilmil colony)

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Jetking | Trainer | May | 17,000
Previous Employer 1 | Adaan | Network admin | October | 15,000
Previous Employer 2 | Cybercure | Penetration tester | February | 14,000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | It depends on what type of error message i am getting, if it's no internet connection found i will check weather my PC is connected with ethernet cable or not and if it's wifi it's working or not, it can be because of VPN blocking network so i will make sure it's not VPN after that i will trouble shoot my internet by Re-freshing my IP address with IP config release/renew command hopefully it works if it still doesn't work there must be some backhand error or something i can solve when i have that PC physically or remote Accesbily available.

What according to you is difference between Bluetooth and Wifi?

Bluetooth has a shorter range, a max of about (10 meters) or so, and is mostly used for connecting wireless devices such as keyboards, mice, headphones, speakers, etc. to phones, computers, smart televisions, or can be used in AI.

Wi-Fi on the other hand is mostly used to connect wireless devices to a network, including the internet. This includes phones, computers, smart televisions, printers, tablets, etc. The speed and range of Wi-Fi is much greater than bluetooth. Speeds of several Gbps and ranges approaching a mile are possible with the right location.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Satisfying customer and resolving their problem's ASAP is great customer service.
What according to you makes you a good candidate for customer service or technical support job? | Having good experience makes me good i believe. But i still have a lot to learn as well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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