Subject: Tech Support Candidate - Gagan Varshney
From: Gagan Varshney <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:46:31 -0400

| | Tech Support Test

Name | Gagan Varshney
E-mail | [email-masked]
Phone Number | (110096) 8527013161
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar, New Delhi- 110096

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | EQX analytics Pvt Ltd | IT Engineer | 9- May- 20 | 17256
Previous Employer 1 | Precision information Pvt LTD | System engineer | 6- Jan -20 | 14900
Previous Employer 2 | Optimal translation Pvt LTD | IT support Engineer | 4- July - 18 | 10,750

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Check the web address (URL) in the address bar to make sure you're going to the right webpage. If you are, try to open the same webpage on another computer connected to the same network.

2) It can also be caused by an unresponsive DNS server or a firewall preventing your browser from accessing the network.

3) If websites can be accessed without issue in an alternative browser, try clearing out the cache and cookies stored by browser from the Settings page. Switching off the "Predict network actions to improve page load performance" option under the Privacy heading may also fix the problem.

What according to you is difference between Bluetooth and Wifi? | The main difference is that Bluetooth is primarily used to connect devices without using cables, while Wi-Fi provides high-speed access to the internet. Bluetooth, therefore, acts much like a cord between the two devices by creating a secure, wireless personal area network in which these devices can
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. Customer service is meeting the needs and desires of any customer. Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied ,you are also keeping them loyal.
What according to you makes you a good candidate for customer service or technical support job? | The key thing they need for delivering outstanding customer service is a passion for helping people. A passion for service goes for hand-in-hand with friendliness and a personable attitude. customers can hear characteristics such as passion and friendliness over the phone and even read those traits in emails.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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