Subject: Tech Support Candidate - Safina Khatoon
From: Safina Khatoon <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:46:31 -0400

| | Tech Support Test

Name | Safina Khatoon
E-mail | [email-masked]
Phone Number | (+91) 9599203034
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Okhla

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Mahindra First Choice Wheels Limited | CRE | 30th September 2019 | 22.4 k
Previous Employer 2 | Enser Communication pvt ltd | Sales Executive | 13th April 2020 | 25 k

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Fix the internet connection again.

2. Switch off and on the computer after checking proper connection.

3. Enter the correct website mentioned.

What according to you is difference between Bluetooth and Wifi? | Both Bluetooth and Wifi are wireless methods of communication, but Bluetooth is used to connect devices without using cables and exchange data over short distance while Wifi provides high speed access tot he internet.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service ia to follow the exact criteria provided for the communication (the exact pitch) whereas the great customer service is to understand the customer's issue and satisfy the customer by the correct efforts and with following the intention of the call for wich we have tried and collect our receivings. As soon we solve the customer's problem he will be convinced.
What according to you makes you a good candidate for customer service or technical support job? | My positive attitude of understanding and solving the customer's issues makes me the best candidate for customer service profile.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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