Subject: Tech Support Candidate - Ashish Batra
From: Ashish Batra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:46:23 -0400

| | Tech Support Test

Name | Ashish Batra
E-mail | [email-masked]
Phone Number | (91) 9896714008
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Margao Goa (403601)

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | GE T & D pvt ltd | SCADA support engineer | 1 month | 30000
Previous Employer 1 | Icici bank ltd | Assistant Manager | 31 July 2017 | 23000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) use a website down checker
2) use a ping checker
3) run step by step diagnostics
4) conduct a trace route
5) use network and website monitoring software

What according to you is difference between Bluetooth and Wifi? | Although both are used for wireless connectivity but Bluetooth is used for shorter distance and wifi is for longer distance.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

In former , you are probably only barely keeping your customers satisfied
In latter , you are not only keeping them satisfied rather you are also keeping them loyal

What according to you makes you a good candidate for customer service or technical support job? | talk about key traits for the job Like communication skills problem solving skills and passion for customer service and lean into the aspects of your current or past position that you love and excel at that are also part of job you hope to get
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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