Subject: Tech Support Candidate - Tarushi Sharma
From: Tarushi Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:45:46 -0400

| | Tech Support Test

Name | Tarushi Sharma
E-mail | [email-masked]
Phone Number | (0) 8114434166
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Alwar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Associate | | 21k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I wil refresh the page and then will check the network connection. Afterwards If the problem still continue than I will open the website in different browser. If the error still exist than i will open the settings and check the connectivity.
What according to you is difference between Bluetooth and Wifi? | The difference between Bluetooth and Wifi is that, Bluetooth is used to connect short-range devices for sharing information whereas Wifi is used for providing high-speed web access or internet.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

According to me a good customer service is when we can satisfy the customer regarding their concern or needs.
A great customer serivce is when we can satisfy the customer regarding there needs and their concern and keeping them loyal and providing them with after sales Services.

What according to you makes you a good candidate for customer service or technical support job? | According to me I always find opportunity to try new ways of doing things. I am willing to work for the intrinsic benefit of work and its ability to enhance my professional character. I am passionate about my work and give my 100% in everything and patiently listens to the problems of the person.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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