Subject: Tech Support Candidate - Arjun K
From: Arjun K <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:45:24 -0400

| | Tech Support Test

Name | Arjun K
E-mail | [email-masked]
Phone Number | (+91) 9994945408
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mayuh vihar phase 3 New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DB Schenker Pvt Ltd | IT service desk executive | 31 July 2020 | 24450
Previous Employer 1 | Sutherland global services | Consultant | 01 Nov 2017 | 11250
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As a first level, I will check my computer connected to the internet or not.

If the internet connected then I will got to further step by checking the website name is correct or not then the browser is working fine or not.

If the network is not connected then I will check the internet device such su WiFi, broadband etc...

The last step, I will check the system having any hardware issues or not.

What according to you is difference between Bluetooth and Wifi?

Both are wireless application to transfer the data.

Bluetooth is an application using we can connect two different devices and transfer the data such as file and folder.

WiFi is an application which transfers the internet from the router or broadband.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

As a good customer service, I can see that patience and ready to give all the information regarding the subject which ee give the support.

As a great customer service, we have to think that customer is nothing but the we. If we think that then the support which we gonna give is a great one.

What according to you makes you a good candidate for customer service or technical support job?

I am very patient.

I am quick learner so I will learn about the process and product. Once I got the knowledge then I will give a great customer service to customers.

I have a sound knowledge in technical support so that will be an added advantage on this job.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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