Subject: Tech Support Candidate - Abhishek Tiwari
From: Abhishek Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:45:02 -0400

| | Tech Support Test

Name | Abhishek Tiwari
E-mail | [email-masked]
Phone Number | (91) 9958487979
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Shakti nNagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | club mahindra | marketing executive | 30 Nov 2019 | 16000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I would refresh the webpage first. if the problem still persist I would check the internet connection. then I would try to reboot the router and try again .
What according to you is difference between Bluetooth and Wifi? | Both Bluetooth and Wi-Fi are used for providing wireless communication through radio signals. The most distinction between Bluetooth and Wifi is that, Bluetooth is actually accustomed connect short-range devices for sharing information whereas Wifi is used for providing high-speed web access or internet.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The major diffrence between the good and great customer service in my opinion is in good customer service you're providing a satisfactory resolutions to the customer query whereas in great customer service you're being loyal with your customers.
What according to you makes you a good candidate for customer service or technical support job? | as mentioned before I've worked in this company called club Mahindra where we had to deal with lot of customers on daily basis providing the basic help for their holiday planning as well as selling them our new products and services plus nurturing the existing customers for new business development so if you combine all my previous experiences in this field is what makes me a good candidate for this profile
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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