Subject: Tech Support Candidate - Sneha Pathak
From: Sneha Pathak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:43:09 -0400

| | Tech Support Test

Name | Sneha Pathak
E-mail | [email-masked]
Phone Number | (91) 7217826671
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dwarka Ford | Reception | NA | 20000
Previous Employer 1 | NA | NA | NA |
Previous Employer 2 | NA | NA | NA |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check what kind of error is appearing while opening the website, because there can be lot of reasons. Like slow internet server busy or DNS problem.
What according to you is difference between Bluetooth and Wifi? | In simple terms bluetooth has low speed and wifi has high speed and wifi is available in 2 frequency bands like 2.4Ghz and 5Ghz

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer can be like " When a customer get his answer or product very nicely without and delay "
And great customer service can be like the executive asks him/her for coffee or something and great positive response to the customer.

What according to you makes you a good candidate for customer service or technical support job? | Great communication Technical and positive attitude skills and not to mention body language also
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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