Subject: Tech Support Candidate - Amit Kumar
From: Amit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:42:42 -0400

| | Tech Support Test

Name | Amit Kumar
E-mail | [email-masked]
Phone Number | (91) 8512066055
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Hinjewadi Pune

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Synechron Technologies | Senior Associate | 30 July 2020 | 8lpa
Previous Employer 1 | Harman Connected Services | Senior Engineer | 22 June 2018 | 6lpa
Previous Employer 2 | Happiest Minds | Software Engineer | 22 April 2014 | 4lpa

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Internet Connection Problem
1) Check Internet availability in WiFi or LAN or Cable Connection.
2)Network and Internet Settings in OS for trouble shoot.

What according to you is difference between Bluetooth and Wifi?

2.4 Ghz.                   3,5 GHz
Low cost.                   High
Low Bandwidth         High
Less secure.              High

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Keeping customers satisfied in Good Customer Service
Keeping Customers satisfied and also keeping them loyal.

What according to you makes you a good candidate for customer service or technical support job?

Having good technical skill.
Having 6 years experience in Software Development in MNC organisation.
Done PGD in Advanced and Mobile Computing as well as BTech in CSE

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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