Subject: Tech Support Candidate - TARUN SINGH
From: TARUN SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:39:58 -0400

| | Tech Support Test

Name | TARUN SINGH
E-mail | [email-masked]
Phone Number | (+91) 8287119818
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | BR ENTERPRISES | CCE | 30/09/2019 | 17500
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I'll just follow the main pillars which can be helpful to resolve the errors.
As I knew there are three main pillars of a conversion focused website – Qualified traffic, easy navigation and good web strategy. These pillars can sometimes be distracted by some minor issues on the website. These minor issues are considered like vehicle maintenance. They need to be fixed frequently to have a smooth running. Listed below are few easy to fix errors on website

What according to you is difference between Bluetooth and Wifi?

As we know both bluetooth and as well as wifi are used for providing wireless communication through radio signals and the most distinction between bluetooth and wifi is that
bluetooth is actually accustomed connect short-range devices for sharing information whereas wifi is used for providing high-speed web access or internet.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Basically the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal.

What according to you makes you a good candidate for customer service or technical support job?

Perfect Product knowledge
Patience
Positive language delivery towards customer
Customer should be happy at the ending of conversation.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |