Subject: Tech Support Candidate - Pankaj Vaxhish Pankaj
From: Pankaj Vaxhish Pankaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:39:02 -0400

| | Tech Support Test

Name | Pankaj Vaxhish Pankaj
E-mail | [email-masked]
Phone Number | (203207) 9560208644
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida west

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Travels mantra | Travel consultant | 30 January | 18000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First check the internet connection whether WiFi is connected or not after determining it I will open the site yet problem persist I will go to control panel open the network connection and troubleshoot the problem however still unresolved I will the internet provider to fix the problem.

What according to you is difference between Bluetooth and Wifi?

Both are used for providing wireless communication through radio signals. And the basic difference is
Bluetooth - is about connecting short range devices for sharing information .
Wifi- is used for providing high speed web access

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

I think the difference is subtle because in both the cases customer is after all customer I believe
Great customer is one which knows the product well and have a sufficient knowledge about it and able to deliver his query well whereas good customer is one which carefully listen to the instructions and follow them obediently and get the problem resolved

What according to you makes you a good candidate for customer service or technical support job? | I believe I have a good interpersonal skills which I have developed through engagement in various sports and other activities provided I have a sufficient experience as sales executive as well as of travel consultant where I was in a constant touch of the customer to know their need and problem and resolve them .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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