Subject: Tech Support Candidate - Saurabh Rawat
From: Saurabh Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:38:04 -0400

| | Tech Support Test

Name | Saurabh Rawat
E-mail | [email-masked]
Phone Number | (91) 9716518582
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New ashok nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Paytm | Senior associate | 16 june | 26000
Previous Employer 1 | Wipro 3rd party | Helpdesk | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | It's totally depends on error, might be wire is not connected properly or wifi password put wrongly entered. First I will check wire connectivity and check ping and tracery via company prompt
What according to you is difference between Bluetooth and Wifi? | The main difference is that Bluetooth is primarily used to connect devices without using cables, while Wi-Fi provides high-speed access to the internet. Bluetooth is a wireless technology standard that is used to exchange data over short distances (less than 30 feet), usually between personal mobile devices.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service where you provide only information to customer which asked by them and great customer service where you provide info as well as ask to any additional help also before closing the script which includes empathy and rapport build exist.
What according to you makes you a good candidate for customer service or technical support job? | Good communication skill is very much required and buliding a rapport with customer. Also,Good customer service means having a thorough knowledge of your inventory, experience with your products, and being able to help customers make the best choices for them.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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