Subject: Tech Support Candidate - Diksha tikoo Diksha
From: Diksha tikoo Diksha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 09:36:51 -0400

| | Tech Support Test

Name | Diksha tikoo Diksha
E-mail | [email-masked]
Phone Number | (091) 6005143119
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Saket delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Load another website like google.com
2. If you are able to open then the probelm is with certain website if you can open google.com then launch another browser and try to open the site you are having problems with

What according to you is difference between Bluetooth and Wifi?

1. Bluetooth is used to share information in short range devices.
Whereas wifi is used to provide high speed web access or internet

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good service is keeping the customer satisfied whereas great service is keeping them satisfied and loyal
What according to you makes you a good candidate for customer service or technical support job? | According to me because of my extensive customer service and my ability to adapt to any situtaion , i can work well and communicate with others to contribute to team efforts
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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